Peace of mind
Return & Refund
What to do if something arrives damaged or isn’t what you ordered.
Damaged or incorrect items
Plants are living things and we pack every order carefully. If a plant or product arrives damaged, or isn't what you ordered, we'll put it right.
How to request a replacement or refund
- Contact us within 24 hours of delivery on +880 1351-628797.
- Share your order ID and clear photos of the item and packaging.
- We'll review it and arrange a replacement or a refund.
Please note
- Keep the item and its packaging until your request is resolved.
- Requests made more than 24 hours after delivery may not be eligible.